CONSUMERS ENERGY APPLIANCE PICK UP CODE

Two small appliances (room air conditioner and/or dehumidifier).

Each appointment scheduled is limited to two large appliances (refrigerator and/or freezer) and.Please note a maximum of two (2) visits per service address in a calendar year will be permitted. We ask that you please keep your phone on hand and check for any voicemail messages should you happen to miss the call. You will likely not recognize the cell phone number. The call will be made from a cell phone to provide you with the estimated time of arrival. You will receive a call from our Field Crew on the day of your appointment.Otherwise, our Field Crew may reserve the right not to proceed. A clear and safe pathway, both inside and outside your home must be provided.An adult, 18 years or older, must be present to sign and release the unit at pickup time.Our Field Crew will have proper DTE Energy identification to present to you before entering your home.Stairway handrails or barriers must be removed prior to appointment, if the unit will not fit through the opening.The appliance must be disconnected from water lines prior to the pickup crew's arrival.The unit needs to be plugged in and running at least one hour prior to the pick-up crew's arrival.The refrigerator or freezer must be clean, empty, defrosted, and in working condition.If the appointment is within 48-hours and a change is needed, please call 866.796.0512 to speakĪhead of your appointment, please ensure your appliance is ready for pick-up: We apologize for any inconvenience this causes and we will contact you by phone and email as soon as possible to reschedule.Ĭhanges to this appointment can be made up to 48-hours ahead of the scheduled appointment time. In the instance where the health screening identifies COVID-19 symptoms we may need to reschedule your appointment. This ensures that our energy specialists are not exhibiting any symptoms of COVID-19 before beginning the workday. To keep you and our employees safe, we require all DTE energy specialists to undergo daily health screenings.We ask that you please keep your phone on hand and check for any voicemail messages should you happen to miss the call.

You will receive a call from our Energy Specialist on the day of your appointment.Otherwise, our Energy Specialist may reserve the right not to proceed. The adult will be required to sign a consent form, giving our Energy Specialist permission to conduct the consultation. An adult, 18 years or older, must be present during the time of the consultation.Our Energy Specialist will have proper DTE Energy identification to present to you before entering your home.

If the appointment is within 72 hours and a change is needed, please call 866.796.0512 to speak to a customer service representative.Īhead of your appointment, please note the following: Our records indicate that the following appointment has been cancelled APPOINTMENT CANCELLEDĬhanges to this appointment can be made up to 72 hours ahead of the scheduled appointment time. Please enter the address associated with your DTE account.

CONSUMERS ENERGY APPLIANCE PICK UP CODE

Please enter your 12-digit account number and zip code that corresponds to the address where the thermostat installation is requested. Thank you for your interest in the DTE SmartCurrents Program. Please enter the account number and zip code associated with your DTE account. Thank you for your interest in the Insight App. Please enter the address where the appliance is located. Please enter the account number and zip code where the appliance is located.

You must be a current DTE electric customer to participate. Thank you for your interest in the Appliance Recycling program. Please enter the address where your Home Energy Consultation will take place. Please enter the account number and zip code in which your Home Energy Consultation will take place. Thank you for your interest in the Home Energy Consultation program.

Consumers energy appliance pick up